Frequently Asked Questions Mad Imports 718.802.9757 info@madimports.net Return Policy If you are not satisfied with a Mad Imports product a refund or exchange will be issued for merchandise returned in its original condition within 30 days. We do not accept returns after 30 days. All sale merchandise is final sale and cannot be returned. Returns can be shipped, at the customer’s expense, to Mad Imports 262 Court Street, Suite 3 Brooklyn, NY 11231. Mad Imports will replace any bag with a manufacturing defect but not as a result of wear and tear. Wholesale Information If you are a retail store interested in placing a wholesale order, please visit the wholesale section of our website or email sales@madimports.net. To request a catalog or for orders by phone or fax, please call 718.802.9757. Custom orders and private labeling are available. Handbag Care Mad Imports handbags are all hand-dyed and hand woven from natural renewable materials such as sisal, raffia and baobab bark. Your bag can be wiped clean with a lightly damp cloth. Leather will soften with age and should be cared for like other leather products.